Return Policy
Returns must be requested within 5 days of receipt.
If an item is received defective and the defect is validated, we will accept the return at no charge.
For all other returns where payment has been made, we charge a 3.5% Return-to-Stock fee plus the original cost of shipping.
Please read all descriptions carefully and ask questions — or request additional photos and clarification.
Shipments lost in the mail are the responsibility of the carrier, but we will do our best to assist you in following up with the carrier.
When purchasing wedding decor and props, please remember most of these items are second‑hand and likely to show pre‑loved wear. That condition is part of their charm and not necessarily a defect.
As always, we prefer in-person shopping so you can determine first-hand in the items is actually right for you and your event; but we do offer shipping where that isn’t an option. Shop second hand remotely at your own risk!
To Initiate a Return
Just reach out: Send an email to HeartOfRockFarm@gmail.com and describe the situation.