Return Policy

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  • Returns must be requested within 5 days of receipt.

  • If an item is received defective and the defect is validated, we will accept the return at no charge.

  • For all other returns where payment has been made, we charge a 3.5% Return-to-Stock fee plus the original cost of shipping.

  • Please read all descriptions carefully and ask questions — or request additional photos and clarification.

  • Shipments lost or damaged in the mail are the responsibility of the carrier, but we will do our best to assist you in following up with the carrier.

  • For the most part, we only ship herbs and flowers in dried form. We do our best to package them so that they don’t get crushed; however, we cannot guarantee that the postal service will handle your package carefully.

  • When purchasing wedding decor and props, please remember most of these items are second‑hand and likely to show pre‑loved wear. That condition is part of their charm and not necessarily a defect.

  • As always, we prefer in-person shopping so you can determine first-hand in the items is actually right for you; but we do offer shipping where that isn’t an option. Shop second hand remotely at your own risk!

To Initiate a Return

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Just reach out: Send an email to HeartOfRockFarm@gmail.com and describe the situation.